{"xsrfToken":"2c26f783664b4b71e2042b93549d44f1924a9efa_lout","branding":{"id":"2","key":"htcs","name":"Kundenportal","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen im Kundenportal der Firma Hagen+Triebsch","sharedPortalName":"Hagen+Triebsch","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Kundenportal der Firma Hagen+Triebsch","sharedPortalName":"Hagen+Triebsch","localeDisplayName":"Deutsch (Deutschland)"},"en-GB":{"helpCenterTitle":"Welcome to your customer portal! Here you can create new requests and view your previous ones.","sharedPortalName":"Hagen+Triebsch","localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#313f49","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"htcs","projectId":11805,"serviceDeskId":2,"name":"Kundenportal","description":"<p>Willkommen in Ihrem Kundenportal!<br> Hier können Sie neue Anfragen erstellen und Ihre bisherigen einsehen.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"16","name":"24/7 Support - Problemlösungen rund um die Uhr","descriptionHtml":"<p>Tragen Sie hier so viele Informationen wie möglich ein, damit wir Ihnen den bestmöglichen Support anbieten können. Unser Bereitschaftsdienst wird sich unverzüglich mit Ihnen in Verbindung setzen.</p>\n<p>(Diese Anfrage ist ausschließlich für unsere Kund:innen, die unseren 24/7 Support gebucht haben.)</p>","callToAction":"24/7 Support - Problemlösungen rund um die Uhr","introHtml":"<p>Sie brauchen unverzüglich unsere Unterstützung? Hier erreichen Sie unseren Bereitschaftsdienst!</p>","icon":12422,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12422","groups":[4],"key":""},{"id":"18","name":"Administration - Kontenverwaltung","descriptionHtml":"","callToAction":"Administration - Kontenverwaltung","introHtml":"<p>Konto Anlegung und Bearbeitung, sowie Zugriffsverwaltung - Hier können Sie Änderungen dieser Bereiche beauftragen</p>","icon":12419,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12419","groups":[4],"key":""},{"id":"17","name":"Bestellung - Hardware","descriptionHtml":"","callToAction":"Bestellung - Hardware","introHtml":"<p>Beantragen Sie hier Ihre benötigte Hardware</p>","icon":12444,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12444","groups":[4],"key":""},{"id":"21","name":"Offboarding","descriptionHtml":"","callToAction":"Offboarding","introHtml":"<p>Ein:e Mitarbeiter:in verlässt das Unternehmen? Starten Sie hier den Offboardingprozess.</p>","icon":12415,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12415","groups":[4],"key":""},{"id":"20","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"<p>Sie haben einen neue:n Mitarbeiter:in? Nutzen Sie dieses Formular um ein Onboarding-Prozess zu starten!</p>","icon":12418,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12418","groups":[4],"key":""},{"id":"6","name":"Support - Technische Fragen","descriptionHtml":"<p>Tragen Sie hier so viele Informationen wie möglich ein, damit wir Ihnen den bestmöglichen Support anbieten können.</p>\n<p>(Diese Anfrage ist ausschließlich für unsere Kund:innen. Sollten Sie noch kein:e Kund:in sein, senden Sie gerne einen Antrag an unseren Vertrieb!)</p>","callToAction":"Support - Technische Fragen","introHtml":"<p>Sie benötigen Unterstützung bei der Installation, Konfiguration oder auch bei Problembehandlungen? - Wir sind für Sie da!</p>","icon":12442,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12442","groups":[4],"key":""},{"id":"14","name":"Vertrieb - Ich möchte mit Hagen+Triebsch zusammenarbeiten","descriptionHtml":"","callToAction":"Vertrieb - Ich möchte mit Hagen+Triebsch zusammenarbeiten","introHtml":"<p>Beratung, Angebote, Vertrag, Abrechnung - alle Fragen zu unserer Zusammenarbeit</p>","icon":12426,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12426","groups":[2],"key":""},{"id":"10","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":12428,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12428","groups":[],"key":""},{"id":"19","name":"Bestellung - Software und Lizenzen","descriptionHtml":"","callToAction":"Bestellung - Software und Lizenzen","introHtml":"<p>Beantragen Sie hier Ihre benötigte Software</p>","icon":12444,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12444","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Arbeiten Sie mit uns zusammen!"},{"id":4,"name":"Bereich für Bestandskunden"}],"orderMapping":{"6":[17,19],"5":[20,18],"4":[6,16,20,21,18,17],"2":[14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"14d4ae13-c023-3c8a-924a-fac65af0e6af","appLinkName":"System Confluence","appLinkUrl":"https://hagen-triebsch.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://hagen-triebsch.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"HT_SP","serviceDeskId":2,"kbLinkDomainURLs":["https://hagen-triebsch.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HT_SP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOTg1Y2IxNC02YzEyLTRlMTMtODBkYS1iOGVjZmU2YjYwODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTgwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDQzNjc4OTgsIm5iZiI6MTc0NDM2NjY5OH0.Pz7FsTaJPooXyejiyWzPt56XYn3XV8SuVh3seaxQkT0","targetCollection":"upload-project-11805","endpointUrl":"https://api.media.atlassian.com","clientId":"e985cb14-6c12-4e13-80da-b8ecfe6b6089","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":6,"projectId":11805,"form":{"name":"Support - Technische Fragen","descriptionHtml":"<p>Tragen Sie hier so viele Informationen wie m&ouml;glich ein, damit wir Ihnen den bestm&ouml;glichen Support anbieten k&ouml;nnen.</p>\n\n<p>(Diese Anfrage ist ausschlie&szlig;lich f&uuml;r unsere Kund:innen. Sollten Sie noch kein:e Kund:in sein, senden Sie gerne einen Antrag an unseren Vertrieb!)</p>","callToAction":"Support - Technische Fragen","intro":"<p>Sie ben&ouml;tigen Unterst&uuml;tzung bei der Installation, Konfiguration oder auch bei Problembehandlungen? - Wir sind f&uuml;r Sie da!</p>","instructions":"<p>Tragen Sie hier so viele Informationen wie m&ouml;glich ein, damit wir Ihnen den bestm&ouml;glichen Support anbieten k&ouml;nnen.</p>\n\n<p>(Diese Anfrage ist ausschlie&szlig;lich f&uuml;r unsere Kund:innen. Sollten Sie noch kein:e Kund:in sein, senden Sie gerne einen Antrag an unseren Vertrieb!)</p>","icon":12442,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12442","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorität","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10001","label":"Hoch","selected":false,"children":[]},{"value":"10000","label":"Normal","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10952","fieldConfigId":"12163","label":"Sprache","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10938","label":"Deutsch","selected":false,"children":[]},{"value":"10939","label":"English","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/6","calendarParams":{"firstDay":1,"date":"2025-04-11T12:18:18+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%y","dateTimeIfFormat":"%d.%m.%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"14d4ae13-c023-3c8a-924a-fac65af0e6af","appLinkName":"System Confluence","appLinkUrl":"https://hagen-triebsch.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://hagen-triebsch.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"HT_SP","serviceDeskId":2,"kbLinkDomainURLs":["https://hagen-triebsch.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOTg1Y2IxNC02YzEyLTRlMTMtODBkYS1iOGVjZmU2YjYwODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTgwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDQzNjc4OTgsIm5iZiI6MTc0NDM2NjY5OH0.Pz7FsTaJPooXyejiyWzPt56XYn3XV8SuVh3seaxQkT0","targetCollection":"upload-project-11805","endpointUrl":"https://api.media.atlassian.com","clientId":"e985cb14-6c12-4e13-80da-b8ecfe6b6089","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=hagen-triebsch","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2c26f783664b4b71e2042b93549d44f1924a9efa_lout","baseUrl":"https://hagen-triebsch.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://hagen-triebsch.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e985cb14-6c12-4e13-80da-b8ecfe6b6089","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"37d39efb873c49ba8063bd328678a9bf","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}