{"xsrfToken":"e7e6b834691449a78ced652a4de89522f96437fd_lout","branding":{"id":"2","key":"htcs","name":"Customer Portal","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to your customer portal! Here you can create new requests and view your previous ones.","sharedPortalName":"Hagen+Triebsch","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Kundenportal der Firma Hagen+Triebsch","sharedPortalName":"Hagen+Triebsch","localeDisplayName":"German (Germany)"},"en-GB":{"helpCenterTitle":"Welcome to your customer portal! Here you can create new requests and view your previous ones.","sharedPortalName":"Hagen+Triebsch","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-GB","portalThemeColor":"#313f49","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"htcs","projectId":11805,"serviceDeskId":2,"name":"Customer Portal","description":"<p>Welcome! You can raise a request and check the current state of all of your requests.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"16","name":"24/7 Support - We find a solution at any time","descriptionHtml":"<p>Enter as much information as possible, so that we can offer you the best possible support. Our on-call service will contact you immediately.</p>","callToAction":"24/7 Support - We find a solution at any time","introHtml":"<p>You need our support immediately? You can reach our on-call service here!</p>","icon":12422,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12422","groups":[4],"key":""},{"id":"18","name":"Administration - Account Management","descriptionHtml":"","callToAction":"Administration - Account Management","introHtml":"<p>Account creation and editing, as well as access management - Here you can request changes to these areas</p>","icon":12419,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12419","groups":[4],"key":""},{"id":"17","name":" Order - Hardware","descriptionHtml":"","callToAction":" Order - Hardware","introHtml":"<p>Apply for the hardware you need.</p>","icon":12444,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12444","groups":[4],"key":""},{"id":"21","name":"Offboarding","descriptionHtml":"","callToAction":"Offboarding","introHtml":"<p>Your employee is leaving your company? Use this form to start the offboarding process.</p>","icon":12415,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12415","groups":[4],"key":""},{"id":"20","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"<p>Do you have a new employee? Use this form to start an onboarding process!</p>","icon":12418,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12418","groups":[4],"key":""},{"id":"6","name":"Support - Technical Questions","descriptionHtml":"<p>Enter as much information as possible, so that we can offer you the best possible support. (This request is exclusively for our customers. If you are not a customer, please send an application to our sales department!)</p>","callToAction":"Support - Technical Questions","introHtml":"<p>You need support with installation, configuration or troubleshooting? - we are here for you.</p>","icon":12442,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12442","groups":[4],"key":""},{"id":"14","name":"Sales - I would like to work with Hagen+Triebsch","descriptionHtml":"","callToAction":"Sales - I would like to work with Hagen+Triebsch","introHtml":"<p>Consulting, offers, contract, billing - all questions about our cooperation</p>","icon":12426,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12426","groups":[2],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12428,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12428","groups":[],"key":""},{"id":"19","name":"Order - Software and licenses","descriptionHtml":"","callToAction":"Order - Software and licenses","introHtml":"<p>Apply for the software and license you need.</p>","icon":12444,"iconUrl":"https://hagen-triebsch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12444","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Lets work together!"},{"id":4,"name":"Everything for our customers"}],"orderMapping":{"6":[17,19],"5":[20,18],"4":[6,16,20,21,18,17],"2":[14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"14d4ae13-c023-3c8a-924a-fac65af0e6af","appLinkName":"System Confluence","appLinkUrl":"https://hagen-triebsch.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://hagen-triebsch.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"HT_SP","serviceDeskId":2,"kbLinkDomainURLs":["https://hagen-triebsch.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HT_SP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOTg1Y2IxNC02YzEyLTRlMTMtODBkYS1iOGVjZmU2YjYwODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTgwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3Mjg5NzMyNjAsIm5iZiI6MTcyODk3MjA2MH0.UHL2uUGNC3znqOHaTKK5XBAelWzgW1puCCG6ONIocwA","targetCollection":"upload-project-11805","endpointUrl":"https://api.media.atlassian.com","clientId":"e985cb14-6c12-4e13-80da-b8ecfe6b6089","tokenDurationInMins":20}},"sharedPortal":{"name":"Hagen+Triebsch","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://hagen-triebsch.atlassian.net/wiki","kbLinkDomainURLs":["https://hagen-triebsch.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}